Whether Indiana law measures satisfaction under this commercial construction contract by the owner's actual subjective satisfaction or by whether a reasonable owner would have been satisfied.
Holding
Indiana's objective reasonable-person standard governs when the promised performance involves commercial quality, functional fitness, or mechanical utility and can practicably be judged by objective criteria.
Reasoning
The court recognized two approaches to satisfaction clauses. Under the minority approach, a buyer may reject performance for any reason so long as the buyer is genuinely dissatisfied and acts in good faith. The majority approach, reflected in Restatement (Second) of Contracts § 228 and adopted by Indiana precedent, prefers an objective standard whenever it is practicable to determine whether a reasonable person in the buyer's position would be satisfied.
The distinction does not rest on protecting a weaker contracting party or on hostility to freedom of contract. Rather, it seeks to approximate the bargain the parties likely would have made had they anticipated the dispute. A reasonable-performance term ordinarily reflects what parties would intend when performance can be evaluated by outside standards; a subjective good-faith standard is more appropriate when no such standards exist.
Accordingly, courts generally apply objective reasonableness to commercial quality, operative fitness, and mechanical utility, because knowledgeable third parties can assess those matters. They use subjective good faith when the promised performance turns on personal taste, aesthetics, or fancy—such as a commissioned portrait—because the purchaser seeks something that pleases that purchaser personally rather than something a court or jury can independently evaluate.