Whether an insurer that has exclusive control over defense and settlement under a liability policy owes the insured a duty to exercise ordinary care in deciding whether to settle a claim within policy limits.
Holding
Yes. The insurer’s exclusive contractual control carries a duty to exercise the care that an ordinarily prudent person would use in managing its own business, viewed from the insured’s standpoint.
Reasoning
The policy did more than promise indemnity up to $5,000. It gave American Indemnity complete control of the litigation and settlement process while forbidding Stowers from assuming liability, settling, negotiating, or interfering without the insurer’s consent. By taking that exclusive authority, the insurer undertook to act as Stowers’s agent in handling the claim.
The insurer’s power to control the defense did not permit arbitrary decisionmaking. Its contractual authority necessarily carried a corresponding obligation to use ordinary care and prudence in protecting the insured’s interests. Otherwise, the insurer could expose the insured to a judgment far above the policy limit while retaining unilateral control over the decision that created that exposure.
The conflict between the parties’ financial interests strengthened, rather than eliminated, the need for a duty of care. The insurer faced a maximum loss of $5,000, while Stowers bore the risk of any excess judgment. An insurer exercising exclusive control in those circumstances must give the insured’s interests at least equal consideration to its own.
Thus, if an ordinarily prudent person, considering the matter from the insured’s position, would have accepted Bichon’s $4,000 offer, the insurer’s refusal could constitute negligence. Stowers’s pleadings stated such a claim, and the evidence raised a fact question for the jury rather than a question to be resolved by a directed judgment for the insurer.