Whether a business proprietor and its employee owe an invitee a duty to comply with an armed robber's demand when the robber is threatening the invitee as a hostage.
Holding
No. A proprietor does not owe an invitee a duty to yield to an armed criminal's demand in order to protect the invitee from the criminal's threatened violence.
Reasoning
Negligence requires the breach of a duty owed to the plaintiff. Although Illinois generally recognizes no duty to anticipate third-party criminal acts unless such acts are reasonably foreseeable, the Court found that the usual foreseeability cases did not control. Those cases concern precautions against a possible future crime; this case concerned whether a proprietor becomes liable by resisting an imminent criminal demand during an ongoing robbery.
The Court applied the duty analysis stated in Lance v. Senior: foreseeability is not enough by itself. A court must also weigh the likelihood of injury, the burden of guarding against it, and the consequences of imposing that burden. Here, Boyd's injury might have been avoided only through complete compliance with the robber's demand, but even that conclusion was speculative because the robber might still have harmed him.
Compliance also could have endangered Murphy. The robber demanded either money or that Murphy open the door, and opening the protected area would have exposed her to a serious risk of bodily injury. The law could not require her to sacrifice her own safety merely because a criminal had selected Boyd as a hostage.
Most importantly, imposing a legal duty to comply would give criminals additional leverage. A business faced with a hostage situation would be forced to choose between surrendering to the criminal and risking civil liability to the hostage if it resisted. The Court reasoned that criminals would be the certain beneficiaries of such a rule, while any protection to customers would remain uncertain and could encourage the use of hostages in future robberies.
Because defendants had no duty to accede to the robber's demand, the complaint's allegations concerning the exchange's alleged policy, employee training, and Murphy's competence did not state a negligence claim based on the refusal to comply. The circuit court therefore properly dismissed the action.