In 1969, Founders Life, through its agent James Hudson, issued a life-insurance policy on Terriel West's life. The policy named Terriel's brother, Joe West, as primary beneficiary and his sister, Susan West, as contingent beneficiary. The policy stated that a beneficiary change would take effect only when endorsed on the policy by the company. It also provided that an assignment would not bind Founders Life unless the original or a duplicate assignment was filed at the company's home office.
After Terriel reported that the original policy had been lost, Hudson gave him forms to change the primary beneficiary. In 1980, Terriel again sought to change beneficiaries and used forms supplied by Hudson to designate his wife, Mary Emma West, as primary beneficiary and his estate as contingent beneficiary. Following Terriel's death, Founders Life paid the policy proceeds to Mary Emma.
Joe West and Susan West sued Founders Life and Hudson. They contended that Terriel had assigned the policy to them for valuable consideration and that the later beneficiary changes were ineffective because they had not been completed in accordance with the policy. After Susan died while the action was pending, Elender Sanders, as administratrix of Susan's estate, continued her interest. The trial court entered summary judgment for Founders Life and Hudson, and the plaintiffs appealed.